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PBX Phone System - Everything You Need To Know In the New Era of Enterprise Communications

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What is a PBX phone system?

PBX stands for Private Branch Exchange. It is a private telephone network used within a company or organization. This allows the users of the PBX phone system to communicate with both internal and external parties.

Communications methods used for PBX phone system range from Voice over IP (VoIP), ISDN or analogue phones. Aside from allowing users to make calls internally free of charge, a PBX phone system also offers features like call forwarding, call hold, call waiting, call blocking and voicemail.

2 main types of PBX phone system includes hosted/cloud PBX and on-premise PBX.

Related Articles: PBX Phone System, 5 Benefits of What You Need to Know

History of PBX phone system

In the past, companies had a dedicated department of switchboard operators. In an event where a customer dialled the company's main line, they will be connected with an operator whom they will then physically wire the connection and route to the appropriate internal extension.

This manual process was then replaced by the PBX phone system we have today, which help us fully automate the routing process. Like switchboard operators, incoming calls received by the modern PBX system is routed based on preconfigured rules set within the system.

With the addition of VoIP technology, cloud-based PBX phone system has revolutionised the PBX solution, making them available to businesses with small offices to large scale call centres.

Cloud PBX versus on-premise PBX phone system

Unlike on-premise PBX solution, the cloud-based PBX system is typically VoIP based, enabling it to do more than just receive and manage incoming calls.

Most VoIP solutions come with a mobile application that can instantly transform your personal smart devices into an "enterprise" grade business phone system. You can now receive calls with your work number via your smart devices just like you would if you were at your desk. Such systems are very popular with companies that use remote workforce or employees who travel frequently.

Related Articles: Cloud Based Unified Communications and Why It Make Sense for Business

If you are looking for the right business phone system for your company, you might want to check out the following blog post, "How to Choose the Right Business Phone System for Your Business"

Alternative, you can reach out to our specialist to find out more. Contact us today!

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