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Unified Communications & Collaboration Between Organisations

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Communications & Collaborations Between Organisations

Unified communications and collaboration adoption is the route to improve the communication efficiency within their organisations. Most of the time, when a business is selecting the unified communications and collaboration tools, the main evaluation criteria are whether the tools help them to improve the business processes internally. However, one important area that is commonly overlooked is the communication between your organisation and others, such as your vendors and clients.

Scheduling A Meeting with Client

Setting up an in-person meeting with the client is a norm and every salesperson will probably be travelling all the way down just to simply meet the client. In contrast, you most probably have started implementing video/voice conferences among co-workers to help you save time and cost. Why not replicate this process on your client meetings?

Similarly, isn't travelling down to meet clients become an ineffective use of time and money? In the past, most of the communications between your organisations and other parties depend on phone calls and boring email messages, which many argued that it lacks a human touch and hinder discussion as the issues become more complex.

To solve this problem, many businesses turn to their internal unified communications and collaborations tools, in the hopes that other businesses will use them as well. However, most organisations are using unified communications tool from a different provider, so how you can ensure the tools you are using is compatible with the other party?

Below are 2 factors to help you to choose the right UC tools for your organization that helps you solve the compatibility issue and give you the peace of mind.

How to Select the Right Unified Communications & Collaboration Tools - 2 Important Factors You Need to Know

1. Device Agnostics

With increasing smartphone penetration, companies need to start adopting a mobile-first mentality. Workforce around the world are seeking work flexibility and it is proven in creating a happy and productive worker.

The very first step is to ensure the tools you select allows your team and other parties to access it across devices, from desktops to their mobile devices, with or without the same UC tools you are using.

Related Articles: 3 Unified Communications Trends You Need to Know

2. Platform / Provider Agnostic

Businesses are spoilt for choice with the abundance of unified communications and collaboration tools provider. However, they are not created equal.

Imagine during a video conference scheduled, you are struggling to help your client get connected to your conferencing tool by downloading the installation client. 30 minutes have passed and you have yet to get him connected, leaving all your meeting agenda left unresolved.

In contrast, UC solutions like Avaya Aura Conferencing and Skype for Business solve the hassle of installing any 3rd party software on your computer. They allow conferencing parties to join the meeting simply by logging in via a web browser, with a few simple clicks.

What should you do?

Unified communications and collaborations should be seamless and hassle-free, and not causing you to spend more time and money to get things to work.

Do your communications tools provide a seamless, efficient experience both internally and externally?


Contact our technical specialist to learn more about how unified communications & collaboration tool can benefit your business.

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