Radiance Communications



Avaya Contact Centers delivers unified, efficient, and highly personalised customer contact experiences that build brands and enhance customers’ loyalty.

Multimedia abilities:
The software builds in multimedia capabilities that facilitate routing of communications via voice, email and instant messaging, improving first contact resolution.

Enhance agent efficiency: Agents can concurrently handle multiple contacts and access customer context information speedily.

Get maximum flexibility:
Open standards and a SIP-based architecture simplify expansion and integration of new functionality. And a low server footprint increases agility while offering room for growth.

For more information, please contact us at Service Hotline +603 8601 6800, +603 8601 6888 or e-mail to sales-my@radiancecomms.com

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