Avaya Contact Centers delivers unified, efficient, and highly personalised customer contact experiences that build brands and enhance customers’ loyalty.
Multimedia abilities: The software builds in multimedia capabilities that facilitate routing of communications via voice, email and instant messaging, improving first contact resolution.
Enhance agent efficiency: Agents can concurrently handle multiple contacts and access customer context information speedily.
Get maximum flexibility: Open standards and a SIP-based architecture simplify expansion and integration of new functionality. And a low server footprint increases agility while offering room for growth.