Our complete reporting and analytics portfolio offers insight across enterprise resources, customers, and media. Explore tools for call recording, speech analytics, quality management, workforce management, and training.
- Avaya Aura® Workforce Optimization
- Call Management System
- Workforce Optimization Select
- Control Manager
Avaya Aura® Workforce Optimization helps organisations to capture, analyse, and act on information to improve workforce performance, customer interactions and customer service processes. With these end-to-end offerings, companies can uncover trends and discover why certain employee and customer behaviour is occurring.
- Contact Recording and Quality Monitoring
- Workforce Management
- Speech Analytics
- Customer Feedback Surveys
It is designed for businesses with complex contact-center operations and high call volume. Call Management System is a database, administration, and reporting application to help businesses identify operational issues and take immediate action to solve them.
Avaya Workforce Optimization Select (AWFOS) delivers flexible, scalable and enterprise-level Workforce Optimization capabilities such as robust voice and screen recording, quality management, call monitoring, coaching, e-learning and full reporting capabilities.