Cisco Unified Contact Center Express
Cisco Unified Contact Center Express is an easy to use and deploy customer interaction management solution that empowers organization to provide a personalized service through every step of the customer journey.
The sophisticated automatic call distributor features and multichannel capabilities enable customers to meet with the right resource using any channel at any time, giving your business the competitive edge to manage the day-to-day operations of your contact center.
- Built-in call routing capability make customer service agents more efficient, productive and motivated
- Support web chat, email and social media interactions
- Workforce optimization, including workforce management and advanced quality management
- Better understand and improve customer engagements through tracking the context of previous interactions, real-time reports and dashboards.