Unified Communications & Collaboration
Unified Communications and Collaboration (UCC) is an industry term that combines communication functions such as Mobility, Collaboration, Messaging, and Customer Service.
Mitel is the currently leading the market in Unified Communications and Collaboration (UCC) virtualization for small and medium sized enterprises in the following areas:
With today’s diverse workforce, communications solutions must conform to the needs of individuals and organizations, not the other way around. Whether desk workers, corridor warriors, teleworkers, or fully-mobile workers, users demand the same feature-rich communications experience they have in the office, no matter where they are or what device they’re using.
The delivery of quality customer service is changing at a rapid pace with the accelerated adoption of cloud-based solutions, the incorporation of multimedia, and the impact of smartphones and tablets. To meet these demands, Mitel delivers MiContact Center, which captures the voice of the customer across multiple channels, measures agent and contact center effectiveness, all in support of delivering a personalized, quality customer experience.