Radiance Communications

PRODUCTS & SOLUTIONS(MY)

Genesys

Launch business communications for the entire enterprise.

Genesys offers solutions for the modern enterprise that scale from 100 users to tens of thousands of users.

Customer Interaction Center™(CIC) for Unified Communications provides a complete communications system for your business users. Combine voice, unified messaging, presence, IM and more – along with remote and mobile access. CIC also includes advanced applications for your contact center, like IVR, recording, workforce management, and multi-site routing.

Unify voice and data traffic on a single platform.

Leverage a SIP-supported network to blend the Genesys feature set with installed business applications to create a fully integrated communications solution that manages phone calls and faxes as well as e-mails, web interactions and valuable business and customer information.

Key benefits

  • Get broad integration and expanded mobility to business systems.
  • Eliminate complexity by replacing multiple legacy hardware-based systems with a single, all-in-one communications platform and application suite
  • Reduce total cost of ownership by centralizing system administration to one interface, converging voice and data on a single network, and lowering overall maintenance
  • Increase security with advanced voice encryption methods and fewer access points for system "break-ins"
  • Support business growth and enterprise expansion with simple application licensing -- not additional hardware, middleware or costly capital expenditures

For more information, please contact us at Service Hotline +603 8601 6800, +603 8601 6888 or e-mail to sales-my@radiancecomms.com

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Products & Solutions